FAQ

How can I order something?


Simply click the “Add to Cart” button when viewing products you would like to order. To see what’s in your cart, click the shopping cart icon on the top right. When you’re ready to place the order, click the “Checkout” button inside your shopping cart. You can also click “Buy Now” on any individual product page to place an order for that item immediately.



What payment methods are available?


We currently accept payments through PayPal, Square, and Stripe. Please refer to each section below for details.

Paying with PayPal

You can easily make payments by credit* or debit card through PayPal. Having a PayPal account is not required to do this. However, if you would like to pay cash directly from your bank account, you would need to create an account with PayPal and connect your checking account.

*Visa, Mastercard, American Express, Discover


Paying with Square

You can easily pay with most credit** or debit cards through Square. You do not need an account to pay with Square.

**Visa, Mastercard, American Express, Discover, JCB, Union Pay


Paying with Stripe

You can easily pay with most credit*** or debit cards through Stripe. You do not need an account to pay with Stripe. However, if you would like to pay cash directly from your bank account, you would need to create an account with Stripe and connect your checking account.

***Visa, Mastercard, American Express, Discover, JCB, Union Pay




How long will it take to arrive?


Once your order has been verified, it takes approximately 2 business day(s) to be prepared for shipment. Depending on the location of the order recipient and local conditions in the country, it may take 7-15 business days to fulfill the order. Do not hesitate to reach out to us for help to verify the status of your order.



How can I cancel my order?


An order can only be canceled before it is shipped. If you would like to cancel an order, you should contact us as soon as possible by sending us an email at support@scotthamish.com.



Why didn’t my order arrive on time?


There are many factors that influence shipping time. For example, adverse weather conditions, official holidays, or crisis conditions such as environmental disaster or pandemic conditions may cause unforeseen delays. If we are expecting any delays or issues with getting you your order on time, we will send you email notifications explaining the details and conditions of the delay. If you are currently experiencing a delay but have not received any notification from us, please send us an email at support@scotthamish.com



What if I have other questions about my order?


If you have any questions regarding orders placed through your account on this site, please first check the status of your order in the “My Account” section. You can also contact us directly by sending an email to support@scotthamish.com.


​​How can I sell Scott Hamish products in my store?


If you would like to sell Scott Hamish cosmetics in your on- or offline store, please fill out this seller request form. We will follow up as soon as possible after receiving your request.



Does Scott Hamish do brand collaborations?

Yes. As long as our interests and values align, we are open to collaborating with artists, athletes, creators, and other brands around the world.



How can I propose a collaboration?

If you would like to propose a collaboration with Scott Hamish, please fill out this collaboration request form.



How can I check the status of a collaboration request?

We do not reply to all collaboration requests and  only process requests submitted via our [collaboration request form]. If you have already submitted through this form but have not received a reply within the timeframe indicated in your receipt email, we have decided not to move forward with the request. If you have submitted a request in any other manner, such as direct message on social media or email, please resubmit your request through the collaboration request form.



How can I send and receive payments while working with Scott Hamish?

In order to receive payments from Scott Hamish, please fill out this payment processing form. Scott Hamish’s financial accounts are currently located at our headquarters in Seoul, South Korea. Accordingly, all of our transactions must be conducted according to South Korean financial regulations and all of our outgoing payments require an invoice from the recipient (note, we can provide the invoice for you to sign if that is more convenient). Currently, we can send payments to you using 1) credit card, 2) PayPal, or 3) international wire transfer. Note, international wire transfer may take up to 48 hours to process based on the location and regulations of your bank. If you experience any difficulties receiving payments or filling out the form above, please contact us at finance@scotthamish.com.

In order to send payments to Scott Hamish, please contact us at finance@scotthamish.com.



How long does it take to receive payments from Scott Hamish?

You should receive credit card and PayPal payments within a matter of minutes. International wires may take up to 48 hours depending on the recipient bank’s location and the corresponding country’s regulations. If you are experiencing difficulties with receiving a payment, please contact us at finance@scotthamish.com.



How can I check the status of a payment?

We do not have a way of tracking all outgoing payments. If you would like to check the status of a payment, please contact our finance team at finance@scotthamish.com